At FortisPros, we value your privacy and are committed to protecting your personal data. This Chatbot Privacy Notice explains how we collect, use, and safeguard the information you provide when interacting with our AI-powered chatbot on www.fortisprosglobal.com or other digital platforms operated by FortisPros.

1. Information We Collect Through the Chatbot

When you engage with our chatbot, we may collect the following types of data:

• Personal Information: Such as your name, email address, phone number, or company name when you provide it voluntarily through the chat interface.
• Technical Data: Including your IP address, browser type, device information, and usage activity to help us improve functionality and performance.
• Conversation Data: All chat interactions are securely logged to help us improve service quality, support efficiency, and user experience.

2. How We Use the Information

We use chatbot-collected data for the following purposes:

• To respond to your inquiries, support requests, or service-related questions
• To generate and send quotes or proposals (if requested)
• To route your request to the appropriate team member
• To analyze usage patterns and enhance our chatbot performance
• To improve marketing personalization (with your consent, where required)

3. Data Sharing and Confidentiality

We do not sell, trade, or rent chatbot-collected data to third parties. However, we may share information with trusted third-party vendors or automation tools that help us deliver chatbot services (e.g., messaging platforms, CRM systems, or automation tools) under strict confidentiality agreements and only to the extent necessary to serve you.

All data transmissions are encrypted, and we apply strong access controls to safeguard stored records.

4. Data Retention

Chatbot conversations may be retained for internal quality assurance, training, legal compliance, or service improvement purposes. We retain only necessary records and purge identifiable data after a reasonable period unless legally required to retain it longer.

5. Your Rights

You have the right to:

• Request access to your chatbot conversation history
• Request deletion or correction of personal data collected via chatbot
• Opt out of marketing-related follow-ups initiated through chatbot interactions

To exercise any of these rights, contact us at support@fortisprosglobal.com

6. Use of AI & Automation

Our chatbot may use artificial intelligence or rule-based automation to understand and respond to user inputs. While the bot may simulate human conversation, it does not make decisions independently and is not capable of human judgment. Any critical actions or commitments will always be validated by a real FortisPros team member.

7. Security Measures

We use HTTPS encryption, secure servers, and platform-level safeguards to protect data exchanged through our chatbot. However, we recommend not sharing sensitive personal, financial, or legal information through chatbot interactions.

8. Updates to This Notice

We may update this Chatbot Privacy Notice from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of the chatbot constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or requests regarding your chatbot data or this notice, please contact:

FortisPros Support Team
Email: support@fortisprosglobal.com
Website: www.fortisprosglobal.com